Return any item you've purchased within 30 days of receipt for a full refund or exchange (excluding shipping). All sales on customized gear are final.
To exchange products purchased from zootsports.com, please follow our return instructions above and then place a second order.
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
Please Contact Us if you have additional questions regarding the rejection of a returned item.
8AM to 5PM PST (Monday-Friday)