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SHIPPING INFORMATION

Ground Shipping Rates

Order Total Shipping Charge
0-$99.99 $9.95
$100 + Free
Hawaii & Alaska
0-$99.99 $20.00
$100 + $15.00


Express Shipping Rates

$15 - FedEx Express/USPS Priority Mail (2-3 Business Days) 

 

US Customers

  • Order Processing:
    • Standard processing: 1-2 business days.
    • No weekend deliveries.
    • Standard ground service by default.
    • Sales/holidays may delay processing by 1-2 days.
    • Zoot is not responsible for lost/stolen packages after delivery confirmation.
    • Free shipping on orders over $100 applies only to contiguous states.
    • Ships to US Military addresses, including international stations.
    • Estimated arrival dates are not guaranteed. Please plan ahead for any upcoming events.

International Customers

  • European Customers: Order through zootsports.eu.
  • Canada, Central, and South America: Ship directly from the US fulfillment center.
    • International orders can take up to 4 weeks due to customs.
    • Handled with upfront duties and taxes calculated.
    • Zoot does not control customs charges.
    • Items cannot be marked as “gift” or “sample”.
    • Delivery time varies by location.
    • Not responsible for lost international packages once they leave the US or for international returns.
    • Contact Zoot Customer Service for international shipment issues.

FAQs

  • Cancellation/Changes: Orders cannot be canceled or changed once placed.
  • Shipping to Hotels: Possible, but customers must ensure the hotel will accept the package. Zoot is not responsible for lost/denied packages. Customer must ensure that they will be at the package's destination, even in the case of delayed delivery.
    • Shipping to 3rd party international shippers: Zoot is not responsible for lost/denied packages when shipped to a 3rd party international shipper.
    • Wrong Product Ordered: US customers can use the 30-day exchange/return policy. International customers cannot return for "change of mind" or incorrect orders. Contact Customer Service for faulty or mis-shipped products.
    • Wrong Shipping Address: Delivery guaranteed only to the address provided at the time of order. Address changes for packages in transit are not possible.
    • Wrong Billing Address: No need to update if the order was accepted.
    • Missing Package: Check with neighbors and contact the carrier first. If not resolved in 3-5 business days, email customerservice@zootsports.com for next steps.

     

    Please note: