RETURNS & EXCHANGES
ZOOT OHANA GUARANTEE
We’ve built our reputation on quality, performance products, and we stand behind them. If you are not satisfied with your Zoot product, return it within 30 days for a full refund. We'll even pay for the return shipping!*
TO START A RETURN:
- Input your order ID in the about order ID box (example: Z-12345)
- Input the email used on the original order in the email box
- Click Create Request Button
- Select items to return from order and reason for return
- Click Submit
- Look out for a confirmation email with a return label attached as a PDF
- Return unused item with original order number inside package. Once you have the label, (1) pack your items carefully, (2) print and attach the label to the outside of the package, and (3) drop the package off at the shipper’s location. Please make sure to package your items carefully as we are not responsible for any damage that occurs during shipment back to us.
*Please note – All items must in new-unused condition with tags attached. Custom made gear and face covering products are not eligible for return or exchange. *Return shipping is not covered on exchanged items. Customer is responsible for return shipping on previously exchanged items. *While we cover return shipping, the original shipping fee is non-refundable.
For defective product returns, please reference our Warranty Page.Please allow two to three weeks from product arrival for processing. Refunds typically appear on credit card accounts one billing cycle from the original date of purchase. If your return was a gift, the credit will go to the original purchaser of the item.
We now offer product exchanges! You can exchange for the same product in a different size OR with any other product.
FOR PRODUCTS PURCHASED FROM RETAILERS
If your Zoot product was purchased from a retailer other than zootsports.com, please return your product directly to the retailer.
FOR INTERNATIONAL ORDERS
Qualified returns accepted. Customer is responsible for shipping and duty for return and replacement order.
If you have any questions on our returns policy, or have an item you wish to return that is outside of our 30 day terms, please contact us.
Hours of Operation
9AM to 5PM PST (Monday-Friday)
2719 Loker Avenue West. Suite B