ZOOT OHANA GUARANTEE
30 DAY FREE RETURNS*
We'll even pay for the return shipping!*
*Sale section items are eligible for return/refund. Customer is responsible for return shipping on items purchased in the sale section of website. Cost of return label is deducted from refund. Typical shipping label costs range from $5-$9 with greater cost for those outside the continental U.S.
*Please note – Customized gear and Face Covering products are not eligible for return or exchange.
For defective product returns, please reference our Warranty Page.
A RETURN AUTHORIZATION NUMBER IS NEEDED TO ISSUE CREDIT FOR A RETURN. PLEASE NOTE RA NUMBER IN RETURN PACKAGE. PLEASE CLICK THE ABOVE LINK TO START A RETURN
Steps to start a return:
- Input your order ID in the about order ID box (example: Z-1234)
- Input the email used on the original order in the email box
- Click Create Request Button
- Select items to return from order and reason for return
- Click Submit
- Click return label and follow prompts
- Return unused item with return authorization number on package
We do not have to ability to create exchanges. Please follow our return instructions above and place a second order with the items you're seeking. When we receive your original items back, we'll process your return in full. If you used a discount code on your original purchase, please contact us at firstname.lastname@example.org so we can help you get the same percentage off your exchange purchase.
FOR PRODUCTS PURCHASED FROM RETAILERS
If your Zoot product was purchased from a retailer other than zootsports.com, please return your product directly to the retailer.
FOR INTERNATIONAL ORDERS
Qualified returns accepted. Customer is responsible for shipping and duty for return and replacement order. Please contact customer service for returns.
If you have any questions on our returns policy, or have an item you wish to return that is outside of our 30 day terms, please contact us.
Hours of Operation
8AM to 5PM PST (Monday-Friday)
5205 Avenida Encinas, Suite J
Carlsbad, CA 92008