Zoot Ohana Guarantee

You can return any item from zootsports.com within 30 days for a refund or exchange. Items returned for fit or style preference must be in new condition with tags. Zoot covers return shipping (excludes sale items, prior exchanges, and international orders).

Step One

Request a return or exchange

Return Process:

  1. Click HERE to request a return or exchange.
  2. Input your order ID (Z-123456) and email used on the order.
  3. Select items and reason for return.
  4. Submit request and await a confirmation email with a return label.
Step Two

Print your label

  1. Pack items carefully your name and order number inside and attach the label.
  2. Drop off at the shipper’s location.

Returns FAQs
Conditions
  • Return request must be submitted within 30 days of purchase.
  • Returns or exchanges are allowed for new and sale items.
  • Items being sent back for fit or style, please keep all the tags attached.
  • Not accepted: custom-made items, face coverings or snorkels.
  • Allow 2-3 weeks for processing. Refunds appear in one billing cycle.
Special Cases
  • Defective product returns: Refer to the Warranty Page.
  • Gifts: Credit goes to the original purchaser.
  • Initial shipping price is non-refundable.
  • Duties are non-refundable
Exchanges
  • Same garment in a different size or any garment of equal/lesser price.
  • Discount codes from original purchase are honored.
  • File each garment individually but ship in the same package.
  • No international exchanges.
Retailer Purchases
  • Non-Zootsports.com Purchases: Return directly to the retailer.
International Orders
  • Refunds Only: No return labels provided for international returns. Customer is responsible for any and all duties charged for returned items.

Need more help with your returns?

Email is the fastest way to reach us:
customerservice@zootsports.com

Want to talk to a real triathlete? Call us at 760-681-3587

Customer Service hours: Monday–Friday, 9am–5pm PST

Weekends? Sorry — we’re out training 🏊‍♂️🚴‍♀️🏃‍♂️

EMAIL CUSTOMER SERVICE

Our store

2719 Loker Avenue West. Suite B

Carlsbad, CA 92010

Mon - Fri, 8am - 5pm

Welcome to the Zoot corporate office and warehouse, home to our product design, operations, and team headquarters.

Visitors are always welcome—stop by to meet the team and do a little shopping while you’re here.