RETURNS & EXCHANGES

Zoot Ohana Guarantee: Return within 30 days for a full refund. Zoot covers return shipping costs (except for sale items, previously-exchanged items, and international returns. Customer is responsible for return shipping costs on sale items).

Return Process:

1. Click here to request a return or exchange.
2. Input your order ID (Z-123456) and email used on the order.
3. Select items and reason for return.
4. Submit request and await a confirmation email with a return label.
5. Pack items carefully your name and order number inside and attach the label.
6. Drop off at the shipper’s location.

Conditions:

• Items must be new, unused, and with tags attached.
• Not accepted: exercised or swam-in gear, custom-made items, face coverings.
• Allow 2-3 weeks for processing. Refunds appear in one billing cycle.

Special Cases:

• Defective product returns: Refer to the Warranty Page.
• Gifts: Credit goes to the original purchaser.
• Initial shipping price is non-refundable.
• Duties are non-refundable

Eligible Garments:

• Same garment in a different size or any garment of equal/lesser price.
• Discount codes from original purchase are honored.
• File each garment individually but ship in the same package.
• No international exchanges.

Retailer Purchases

• Non-Zootsports.com Purchases: Return directly to the retailer.

International Orders

• Refunds Only: No return labels provided for international returns.

Questions?:

Contact Zoot Sports if you have any questions or need to return an item outside the 30-day period.

Hours of Operation:

9AM to 5PM PST (Monday-Friday)

Address:

Zoot Sports

2719 Loker Avenue West, Suite B,

Carlsbad, CA 92010

(760) 681-3587