SHIPPING INFORMATION

US Customers

• Order Processing:
  • Standard processing: 1-2 business days.
  • No weekend deliveries.
  • Standard ground service by default.
  • Sales/holidays may delay processing by 1-2 days.
  • Zoot is not responsible for lost/stolen packages after delivery confirmation.
  • Free shipping on orders over $100 applies only to contiguous states.
  • Ships to US Military addresses, including international stations.
  • Estimated arrival dates are not guaranteed. Please plan ahead for any upcoming events.

International Customers

• European Customers: Order through zootsports.eu.
• Canada, Central, and South America: Ship directly from the US fulfillment center.
  • International orders can take up to 4 weeks due to customs.
  • Handled with upfront duties and taxes calculated.
  • Zoot does not control customs charges.
  • Items cannot be marked as “gift” or “sample”.
  • Delivery time varies by location.
  • Not responsible for lost international packages once they leave the US or for international returns.
  • Contact Zoot Customer Service for international shipment issues.

FAQs

• Cancellation/Changes: Orders cannot be canceled or changed once placed.
• Shipping to Hotels: Possible, but customers must ensure the hotel will accept the package. Zoot is not responsible for lost/denied packages. Customer must ensure that they will be at the package's destination, even in the case of delayed delivery.
• Shipping to 3rd party international shippers: Zoot is not responsible for lost/denied packages when shipped to a 3rd party international shipper.
• Wrong Product Ordered: US customers can use the 30-day exchange/return policy. International customers cannot return for "change of mind" or incorrect orders. Contact Customer Service for faulty or mis-shipped products.
• Wrong Shipping Address: Delivery guaranteed only to the address provided at the time of order. Address changes for packages in transit are not possible.
• Wrong Billing Address: No need to update if the order was accepted.
• Missing Package: Check with neighbors and contact the carrier first. If not resolved in 3-5 business days, email customerservice@zootsports.com for next steps.